Cyber crisis management and public service continuity
LOCAL AUTHORITIES
Local authorities – Keep essential public services running during an IT outage
Context
An intermunicipal public body bringing together several municipalities.
Strong dependence on business applications, service providers and digital infrastructure.
Objective: ensure continuity of essential public services during a cyberattack or major IT outage.
Use cases
Raise awareness among the executive committee and business department heads about digital dependency risks.
Identify priority activities for the local area.
Develop fallback processes for:
- Waste management
- After-school services
- Personal assistance and support services
- Cemetery management
Centralise in Shadline:
- Procedures,
- Crisis contacts
- Contact directories
- Essential documents
- Critical data
Run crisis management exercises involving elected officials, senior management and operational teams.
Benefits
Maintain priority public services in fallback mode.
Reduce response time during a crisis.
Improve coordination between elected officials, management and operational teams.
Build a shared culture of resilience across the local authority.
How can your local authority prepare continuity?
Define priority public services, fallback procedures and the contacts to involve. Prepare access to crisis team documents, including French municipal or intermunicipal emergency plans (PCS/PICS) where relevant, then test access with the teams involved.
digital trust
made in France
compliance
security
HDS-certified hosting and French technology
Prepare your continuity requirements
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