Crisis management and continuity: operational use cases

When business applications are unavailable, elected officials, management and staff need shared priorities and instructions.

Identify the services and contacts needed for waste collection, after-school services, personal support or cemetery administration, based on local priorities.

An ERP, CRM or WMS outage can affect several teams at once. Continuity requires a clear operational scope.

Identify the information required by order processing, supply chain and quality teams, then define how to share it during disruption.

Clinical and administrative teams need accessible instructions when normal IT systems cannot be used.

Work with teams to prioritise the information and procedures required for patient admission, care and pharmacy operations within a defined scope.

Transport operators need to anticipate how an IT outage would affect operations and communication with providers.

Prepare a crisis document pack, priority transaction information and technical documentation to support recovery.

Digital disruption can affect order processing, procurement and communication between sites.

Choose which processes to maintain, prepare their data and procedures, then test communication between business teams, management and IT.